Privacy Policy

1. Introduction

carconnect Pty Ltd ACN 104 742 449 (referred to below as “carconnect”, “we” and “us”) owns and operates the websites located at www.carconnect.com.au.

We are committed to protecting the privacy of individuals and ensuring compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other relevant regulations, such as the General Data Protection Regulation (GDPR) where applicable.

2. Scope of This Policy

This policy governs how we manage your personal information, which includes any information that identifies or could reasonably identify you, such as your name, address, email, or occupation. We also outline how we manage non-personal information that does not directly identify you but may be linked to you in certain situations.

3. Types of Personal Information We Collect

We may collect the following information:

• Contact details (name, address, email, phone number)
• Demographic information (age, date of birth)
• Transactional details from your interactions with our website or services
• Anonymous data such as survey responses or aggregated website usage statistics

4. Collection Methods

We collect personal information through:

• Your use of our website (cookies, forms)
• Communication channels (email, phone, in-person)
• Automated data collection tools, including cookies and similar technologies

We will only collect your information when it is necessary for the services we provide and will always do so in a fair and lawful manner.

5. Consequences of Not Providing Information

If you do not provide personal information as requested, we may not be able to:

• Provide certain services or products, including vehicle brokering services

• Communicate with you about services or special promotions

6. Purpose of Data Collection

We collect, use, and disclose your personal information to:

• Deliver vehicle procurement services and other related products

• Communicate news, offers, and updates

• Improve our website’s functionality

• Conduct market research, marketing activities, and business analytics

• Comply with legal obligations and resolve disputes

7. Use of Cookies and Analytics

Our website uses cookies to:

• Track your usage patterns

• Communicate news, offers, and updates

• Enhance your browsing experience by remembering preferences

• Serve relevant product information based on your interests

8. Security of Personal Information

We use industry-standard measures such as encryption, firewalls, and secure access protocols to protect your personal information. However, no system is completely secure. While we make every effort to safeguard your data, transmission of personal information over the internet is done at your own risk.

9. Third-Party Disclosures

We may disclose your personal information to:

• Related companies (e.g., Stratton Finance Pty Ltd)

• Third-party service providers (web hosting, marketing)

• Legal or regulatory authorities if required by law

We take reasonable steps to ensure third parties adhere to similar privacy standards.

10. Overseas Data Transfers

We may transfer your personal information to service providers located overseas, including but not limited to Australia. We ensure that these transfers comply with applicable privacy laws and that your personal data is protected by equivalent privacy safeguards.

11. Security and data quality

We may send you marketing communications about our services, which may include email, SMS, or postal mail. You can opt out of receiving marketing materials by clicking unsubscribe in emails or contacting us directly. We will ensure that you are promptly removed from our marketing lists upon request.

12. Access and Correction of Personal Information

You have the right to access and correct any personal information we hold about you. To request access, please contact us via the details below. We may charge a small fee for administrative costs associated with access requests. If any information is inaccurate, we will take reasonable steps to amend it or include a note where disagreements exist.

13. Complaints and Dispute Resolution

If you believe your privacy rights have been breached, please contact us immediately. We will investigate your complaint in accordance with our dispute resolution process. If you are unsatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

14. Contact Information

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our Compliance Officer via the contact link on our website or using the following details:

Please contact our Compliance Officer at:

Post:

Compliance Officer

carconnect

Unit 46, Slough Business Park

Holker Street

Silverwater NSW 2128

Telelphone: 1300 880 008

Email: [email protected]

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this policy will be posted on our website and will be effective from the date of posting.

This policy was last updated on 24th October 2022.