The fine print and our commitment to keeping your information safe and secure.
carconnect Pty Ltd ACN 104 742 449 (referred to below as “carconnect”, “we” and “us”) owns and operates the websites located at www.carconnect.com.au.
2. What types of information are covered by this policy?
This policy sets out how we manage your “personal information”.
When used in this policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
3. What personal information do we collect and hold?
We may collect the following types of personal information about you:
- mailing or street address;
- email address;
- telephone number;
- facsimile number;
- age or birth date;
- any additional information relating to you that you provide to us through our website; and
- any other information that you provide to us in person, including over the telephone, by email, at our offices or during your dealings with our representatives.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
4. How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
- through your access and use of our website;
- via e-mail, in person, by mail or by fax; or
- over the telephone or during conversations between you and our representatives.
5. What happens if we can't collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
we may not be able to provide you with vehicle broking services or any other products or services that we offer from time to time;
we may not be able to provide you with information about vehicles that you are interested in or any other products or services that we offer from time to time, including information about special promotions; or
we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
6. For what purpose do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service to you. We collect, hold, use and disclose your personal information for the following purposes:
to provide you with vehicle procurement services and other products and services that we may offer from time to time;
to provide you with news, information or advice about our vehicle procurement services and any other existing and new products and services that we may offer from time to time;
to communicate with you including by email, mail or telephone;
to assess the performance of our website and to improve the operation of our website;
to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of us and our related bodies corporate, contractors or service providers;
to assist the performance of, and to improve, any marketing and advertising campaigns that we conduct;
to provide your updated personal information to our related bodies corporate, contractors or service providers;
to update our records and keep your contact details up to date;
to process and respond to any complaint made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority.
Your personal information will not be shared, sold, rented or disclosed other than as described in this policy.
7. Our Website
7.1 Application of this policy
This policy also applies to any websites that we operate from time to time. This policy will cover any personal information you provide to us using any of our websites.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
8. Who do we disclose your personal information to?
We may disclose your personal information to:
our related bodies corporate, including (without limitation) Stratton Finance Pty Ltd (ACN 070 636 903);
to any vehicle dealerships and the private sellers of vehicles in connection with the sale or purchase of a vehicle (including in connection with the issuing of any invoices);
to any financiers or insurers connected with the sale or purchase of a vehicle;
our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
any organisation for any authorised purpose with your express consent.